Privacy Policy

Last updated: June 1, 2026

1. Information We Collect

When you use VistoRoute, we collect information you provide directly, such as your name, contact details, passport information, and travel documents required for your visa application. We also collect technical information like your IP address, browser type, and device details to keep our platform secure and functional.

2. How We Use Your Information

We use your information to:

  • Prepare and submit your visa application to the relevant embassy or immigration authority
  • Communicate with you about your application status
  • Process payments for service and government fees
  • Improve our platform and customer support
  • Comply with legal and regulatory requirements

3. How We Share Your Information

We share your information only where necessary — with the relevant embassy, consulate, or immigration authority to process your visa, and with trusted service providers (such as payment processors) who are bound by confidentiality obligations. We never sell your personal information to third parties.

4. Cookies

We use cookies to remember your currency and region preferences, keep you signed in, and understand how our site is used so we can improve it. You can control cookies through your browser settings.

5. Data Security

We use industry-standard encryption and access controls to protect your personal and travel documents. Payment information is processed through PCI-compliant providers and is never stored on our servers.

6. Data Retention

We retain your information for as long as necessary to complete your visa application and to comply with legal, tax, or regulatory obligations, after which it is securely deleted or anonymized.

7. Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

8. Contact Us

If you have questions about this Privacy Policy, reach out at support@vistoroute.com or through our Contact page.