Last updated: June 1, 2026
Our service fee covers document review, application preparation, and specialist support. If you cancel your application before we begin document review, the service fee is fully refundable. Once review has started, the service fee becomes non-refundable, as the work has already been performed.
Government and embassy fees are paid directly to the relevant authority and are governed by that authority's own refund rules. In most cases, these fees are non-refundable regardless of the outcome of your application, including in the event of a rejection.
For destinations where an on-time guarantee applies, if your visa is not ready by the promised date due to a delay on our end, we will refund our service fee in full. This guarantee does not apply if the delay is caused by:
A visa rejection by the relevant embassy or immigration authority is not grounds for a service fee refund, as our role is limited to preparing and submitting an accurate, complete application. We will, however, review your case and advise on next steps.
To request a refund, contact our support team via the Contact page with your application reference number. Approved refunds are typically processed within 7–10 business days to your original payment method.
Questions about a specific refund can be directed to support@vistoroute.com.
