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Troubleshooting

Vietnam eVisa Rejected: Reasons and Next Steps

Why a Vietnam eVisa application is refused, what you can fix, whether the fees come back and what to do next.

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Decision made by Vietnamese authorities
Government fee Not refunded
Fixable causes Photo and detail errors
Re-applying New fee applies

Quick facts

Decision by
Vietnamese authorities
Government fee after refusal
Not refunded
Reapplying
New government fee
Other route
Embassy or consulate visa
On this page
If your eVisa is refused Common reasons Refused or delayed? What to do next Mistakes after submitting Fees after refusal Avoiding refusal FAQs

Quick summary

A refusal is a government decision. The government fee is not refunded. Common causes are photo problems, inaccurate details, past violations and eligibility issues. If the cause is fixable, correct it and submit a new application, which carries a new fee.
About Vistoroute. Vistoroute is an independent, privately operated visa assistance service. We are not affiliated with, endorsed by, or an official representative of any government, embassy, consulate or immigration authority. We do not issue or approve visas. Visa decisions are made by the Vietnamese authorities. Information on this page was last reviewed on .

If your Vietnam eVisa is refused

The Vietnamese authorities decide each application, and Vistoroute cannot overturn their decision. The government fee is not refunded if the visa is refused. Before doing anything else, work out why it happened.

Common reasons an eVisa is refused

The authorities do not always explain a refusal, so these are commonly reported causes rather than a guaranteed list.

Common reasons for Vietnam eVisa refusal
Reason Examples How to avoid it
Photo problems Blurred or old photo, patterned background, glasses, unnatural expression Use a recent, clear photo that meets the rules in Vietnam eVisa requirements.
Incomplete or inaccurate application Missing fields, mistakes in personal or passport details Compare every field with your passport before submitting.
Previous immigration violations Overstaying a Vietnam visa, deportation, unpaid fines These cannot be fixed by resubmitting. Contact the embassy or consulate.
Criminal record or restricted entry list Being on a restricted entry list These are eligibility issues. An embassy or consulate can advise.

Refused, delayed or needing correction?

Delayed: still within the stated time. See Vietnam eVisa processing time.
Needs correction: the application is asking for a fix or more information. Contact support promptly.
Refused: a decision has been made. Check the status steps in check your Vietnam eVisa status.

What to do next

  1. Find the likely cause

    Check the notice you received. Compare your passport page, photo and details against what you submitted.

  2. Fix what you can

    Replace unclear images, correct typed details and confirm the entry gate and dates.

  3. Submit a new application

    If the cause was fixable, Start Your Application again. A new government fee applies, so check carefully first.

  4. Consider another route

    If the refusal relates to eligibility or past violations, contact the nearest embassy or consulate of Vietnam about applying for a traditional visa.

Mistakes found after submitting

To be confirmed before publication: how an applicant corrects a mistake after submitting through Vistoroute, and any limits

If you notice an error, contact support as soon as possible instead of submitting a second application.

Fees after a refusal

Fees after a Vietnam eVisa refusal
Charge Position
Government fee Not refunded if the visa is refused, according to the Vietnam Immigration Department.
Vistoroute service fee [To confirm: Vistoroute refund and cancellation terms]

See Vietnam eVisa fees for the full price table.

How to avoid a refusal

Read Vietnam eVisa requirements and how to apply for a Vietnam eVisa before you start, and review every field before you submit.

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Frequently asked questions

Why was my Vietnam eVisa rejected?
Commonly reported causes are photo problems, incomplete or inaccurate details, previous immigration violations and eligibility issues such as a restricted entry list. The authorities do not always give a reason.
Is the fee refunded if my Vietnam eVisa is rejected?
The government fee is not refunded if the visa is refused, according to the Vietnam Immigration Department. For Vistoroute's service fee, refer to the refund conditions stated by Vistoroute.
Can I reapply after a rejection?
If the cause was fixable, such as a photo or a typing error, you can submit a new application after correcting it. A new government fee applies.
What if my rejection relates to a previous overstay or violation?
Resubmitting will not change that. Contact the nearest embassy or consulate of Vietnam about applying for a traditional visa.
What is the difference between a delay and a rejection?
A delay means the application is still within or beyond its processing time without a decision. A rejection is a decision not to grant the eVisa.
Can Vistoroute overturn a refusal?
No. Visa decisions are made by the Vietnamese authorities. Vistoroute is an independent assistance service.

Visa rules and fees are set by the Government of Vietnam and can change at short notice. This page is general information, not legal advice. Confirm current requirements with the relevant Vietnamese authorities before you travel.

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Correct what went wrong, confirm your details against your passport and then start a new application.

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